Our FR10 sometimes pauses with the connector already out of its source fixture. The phone video shows that position, but the receiving-fixture display is off camera. The support ticket with our Alibaba seller has been open for thirty-two days, and their request for more information does not name what is missing. I can identify the job and the affected connector from the operator sheet. What should our maintainer capture around one occurrence so we can distinguish a genuine fixture wait from a communication problem?