Our delivered FR10 has an arm cable arrangement unlike the supplied guide. Labels match the order. Seller keeps sending the same manual. Setup is unpowered. What should I put in the technical request so someone checks the actual assembly?
Which FR10 guide covers the arm cable we actually received?
JonasChen1155 · 2025年9月16日 11:07 UTC
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Provide arm and controller identifiers, cable labels, external connection photographs and the guide revision, asking service to reconcile that exact supplied combination before connection work proceeds.
22分Sent that comparison. The mismatch is now marked on the relevant guide page as well as shown in the photographs. I have asked for service, not another model confirmation.
21分Have your installer review the eventual response against the delivered assembly, since a differently dated manual is not useful unless it actually describes the configuration in front of you.
21分Installer has the same bundle. Service says it is checking the cable reference. No matching connection instruction supplied yet. We have left the delivered arrangement untouched.
9分Do the external cable labels give a full part reference, or is service trying to identify it from a cropped photograph?
18分Full label visible at both ends. They have acknowledged the reference, not identified the applicable guide. We are waiting for that answer rather than guessing from the connectors.
6分Fair enough, no need to send the same pictures endlessly then; ask for the named technical person owning that reference check.
11分Has that technical review produced a matched guide or an identified discrepancy in the supplied kit? Either needs a clear answer before the installer can proceed.
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