Our FR10 carrier label names a different destination depot

I have asked for the consignment tied to our order and crate mark. The screenshot doesn't show either, only the depot and status.

Could be somebody else's screenshot. Would explain the impressively unchanging answer.

Could be, Louis, but a depot name can also describe a route rather than the final address. I'd get the actual delivery address checked before telling the workshop the order is lost.

I have not told them it is lost. We are keeping the current tray-loading arrangement until we have a real delivery plan.

Yasmin's right. The depot mismatch is a question, not a location for the robot.

Carrier will not give me another consignee's details, understandably. They say the reference does not match the delivery address I supplied. Seller is checking with its dispatch agent.

Fair enough, Yasmin. I jumped from could be to sounding rather too certain.

That address check was worth doing. Keep the incorrect reference out of your internal delivery updates now, otherwise somebody will keep checking it and reporting the same status back to you.

Any new reference from the agent?

Agent has admitted the screenshot came from a different order. Our crate is still awaiting collection at their store. They have sent the matching crate mark and address, but no collection booking yet.

Then ask for the collection plan for that crate, including the tray gripper, rather than another explanation of the old label

That is my next question. Wrong screenshot issue settled; our order is not on its way. At least our workshop plan no longer depends on a parcel belonging to someone else.