Our imported package uses Universal Robots UR5e for fixture unloading with a machined polymer sleeve in a bench handling station. It stops intermittently. I've been waiting 23 days since reporting it to the unnamed seller we bought from through Alibaba.
I sent a phone video; they asked for more information. Fair, but what would actually help?
Have you captured the exact alarm before restarting? Also, does the stop happen before release, during it, or after it?
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