My phone video hasn't been enough to diagnose this stop

ElliotBrooks0857 · 2026年6月3日 12:25 UTC

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EL
ElliotBrooks0857
Our imported package uses Universal Robots UR5e for fixture unloading with a machined polymer sleeve in a bench handling station. It stops intermittently. I've been waiting 23 days since reporting it to the unnamed seller we bought from through Alibaba. I sent a phone video; they asked for more information. Fair, but what would actually help?

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LU
LucaChen1135

Have you captured the exact alarm before restarting? Also, does the stop happen before release, during it, or after it?

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