I bought accessories for 205 matched UR5e tray-loading kits from an unnamed Chinese seller; the sealed box lacks enough mounting adapters, and they're now counting pieces despite the invoice and final per-kit contents message. How should I reconcile it?
Count against the final contents agreement, not their new description. One row per component, with expected quantity and actual received quantity. The missing adapters may be what stops kit assembly, but check the rest before making a shortage claim that turns out incomplete.
Photograph the labels and contents while they're still associated. A sealed outer box helps describe receipt condition; it doesn't establish how many complete kits were inside or why the shortfall happened.
Priya's issue count must mean matched and usable kits, not just the number of adapters found. Confirm the component identities too. I would avoid distributing the loose items until stores can preserve which kit requirement each one satisfies.
Stores can reserve the verified sets separately; the shortage table is being checked against the final message, so I haven't given planning a count based only on the bag labels.
Is the mounting adapter supplied loose or already grouped with its matching hardware? I would keep the packing arrangement in your record. It may explain how the seller counted, even if it doesn't match the agreement.
Yes, Luis Ali, reserving verified sets is reasonable. I meant don't lose the reconciliation by handing out unrecorded loose pieces. Available stock and the seller's outstanding obligation are separate records.
And make your requested response specific: reconcile the invoice and final kit contents against the received table, then explain how they propose to supply the shortfall. Another message saying pieces is not a component-by-component answer.
Loose bags, Toby. We photographed their markings before sorting and the second count confirms an adapter shortage. I've sent the reconciliation with the invoice and contents message, asking for the missing quantity to be supplied.
Don't infer who caused it from the packing. You've got evidence of what arrived and what was agreed; whether it was a count error, a changed interpretation or something else still needs an answer.
They acknowledged the table but repeated that the order quantity is pieces; no replenishment agreed, so the missing-adapter line remains open and stores has only released checked complete sets.
Have they addressed the final contents message at all? I would ask them to explain that exact agreement, rather than start a fresh argument over what kit usually means.
That's the hinge, Toby. Yasmin doesn't need a dictionary definition. She needs their answer to the quantity and contents they confirmed for this purchase, with a concrete proposal for the missing adapters.
No answer to that message yet; I've put its date and agreed contents directly beside the shortage request, and asked the sales contact to address it rather than restate the order total.
Leave the unresolved quantity visible when planning the tray jobs. Buying replacements elsewhere might become an option, but it would need its own compatibility, availability and cost decision; it should not silently erase this shortage from the order record.