Our imported FR10 polymer-sleeve loading package stops intermittently, and the unnamed Alibaba seller wants more information after my phone video. The ticket is 51 days old. I need to identify what happened in one occurrence, rather than send more footage of a stationary arm. Which records should maintenance join to it?
The occurrence time, readable message and active program step, with the installed revision and relevant fixture or tray identity. Ask their technical reader which ordinary request and confirmation history would distinguish that step's possible waits. Keep anything hidden by the video explicitly unknown; more confident wording will not fill its blind spots.
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