Our FR5 housing-unloading package pauses intermittently. The seller requested more after my video, but I have not yet linked the screen message to a log occurrence. What should that first support record contain?
Exact message, what step it stopped at, and the matching log with setup versions. Start with one occurrence you can tie together. And say what the operator saw before it stopped; a held part can look the same in several quite different faults.
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