One package identifier. Our order lists the arm, controller, and the controller power lead. I've checked all the foam compartments. Neither missing item is hiding underneath.

@SarahBennett0763 Give the seller your received inventory and crate-label photos. Request a package identifier and shipping reference for the missing controller and the controller power lead.

Missing contents or missing parcel, then? This separate-shipment story isn't in our order paperwork.

@SarahBennett0763 You can describe the remaining items as undelivered. That sticks to your inventory without guessing how the seller packed them.

Exactly. With only one package on the note, the controller wasn't in that shipment. Ask for the other consignment details.

Careful: one recorded package doesn't establish its intended contents. It also doesn't establish that a second shipment was actually made.

Agreed, I jumped from count to contents. Your inventory shows what's absent. The seller still owes you the packing and dispatch explanation.

@SarahBennett0763 Can any setup preparation happen with just the arm there?

@AlexChan1081 Paperwork and visible label checks, yes. Keep the arm off, and don't try another controller just because it looks similar.

It's staying off. The empty space on our bench is annoying, but borrowing a controller wasn't part of my plan.