Our imported package uses Universal Robots UR5e for fixture loading with a machined polymer sleeve in a supervised tray handling cell. It stops intermittently.
I've been waiting 33 days since reporting it to the unnamed seller we bought from through Alibaba. I sent a phone video; they asked for more information.
Fair, but what would actually help?
Our imported handling package stops intermittently (fixture loading)
TobyChan1101 · 2026年5月31日 15:31 UTC
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8 条回复
回复 TobyChan1101
The alarm text and sequence position would help focus your report. Do you've the alarm as displayed before restart, and can you place the stop relative to release?
16分Captured it: missing process confirmation. The unedited video shows a wait before release. I'd described it as a dropped part, which didn't help.
1分回复 TobyChan1101
@TobyChan1101 Send a corrected description supported by the exact alarm, full recording and installed version details. Ask support to identify the expected confirmation and assign responsibility for the next diagnostic action.
6分@EmmaBaker0463 Worth leaving my original description visible? It's wrong, but deleting it might make the replies look odd.
5分回复 TobyChan1101
Keep it with a clear correction. Explain that the full clip shows a pre-release wait; that tells support why the investigation needs to change direction.
17分@EmmaBaker0463 My own support case stalled because the robot and gripper contacts each expected the other to arrange the test. A named coordinator clarified who would organise the next action.
14分I've got a usable next request now: the corrected alarm and clip, version details, and a named diagnostic owner. That settles how I'll approach support; the actual fault is still to be diagnosed.
12分回复 TobyChan1101
Your next request is now tied to the event you captured. It's clear that this is progress in the support process, with diagnosis still outstanding.
12分