Our imported FR5 spacer loader pauses after a tray change. I sent the seller a video, then discovered the application screenshot attached to the ticket came from a different occurrence. Rebuilding the report now. Which observations should be captured together?
An FR5 stop video with no matching application message
NaomiBarnes0593 · 2025年5月26日 04:37 UTC
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The current message and tray indication would help. What did the video actually show?
8分Spacer placed, tool withdrawn, no next pickup. The controller display is out of frame. No useful sound either.
9分Start by telling the seller the screenshot was unrelated. Otherwise someone will spend an afternoon explaining a fault you never photographed.
18分Done. Removed it from the incident attachment list, but left the correction in the conversation so the earlier reply is understandable.
16分Can your controls person capture the requested step and the relevant input states for that same pause? I'd include how the application and controller times were compared
21分And the tray identity. Ours became much easier to discuss once that stopped being just tray.
5分Controls can capture those. More precisely, the camera can show the displays together; the exported logs use different clocks, which we will account for.
1分How often is production losing time to this? Support will need the technical detail, but planning also needs a usable description of the interruption.
11分I wouldn't lead the technical email with downtime totals. Put them below the actual fault description, or sales may answer about urgency instead of passing the evidence to service.
2分I meant the internal planning note. We can have both without turning the technical report into a production meeting.
11分Have you caught another occurrence with the displays visible yet?
15分Yes. Application says waiting for tray seated. Tray is physically in place, but its seated input is off. The controller shows no alarm in that capture.
15分Was the tray position photographed before anyone removed it? That could help the person inspecting the target and sensor understand what was present during the missed indication
16分It was. Tray label, locating edge and sensor target all visible. Maintenance has the captured incident and the seller has received the same set.
18分Useful. Did maintenance find anything?
12分They found damage on that tray's locating edge and have withdrawn it for assessment. I am not calling it the cause until the inspection and comparison are finished.
3分That is enough for planning to distinguish equipment investigation from waiting for a replacement tray. Please say whether other trays can be used under the agreed arrangements.
12分Has service actually responded to this evidence set? I'd chase that answer now rather than sending another video with no question attached.
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