It starts after the arm has stopped, holding the spacer above the fixture. No readable message. I cannot tell whether that position was the intended wait or the place movement ceased.

Then don't describe the position as the cause. Keep it as an observation and ask which message and sequence details would distinguish those possibilities.

And give that person the operator's account to retain too, because the seconds before the stop may include a fixture or part change that doesn't appear in a later screen photograph.

Keep the clocks explicit if video and logs use different times. I had to untangle that on a connector report before anybody could match an event.

Does the seller have a named technical recipient for that material, or are you still asking sales to decide what their engineer might need?

I'd avoid collecting a huge bundle just because no technician has answered. A short occurrence index helps, but Owen still needs someone to say which additional evidence answers the fault question.

Still through sales. I have asked for the technical recipient and whether they can use our retained history with the approximate clip time. I have not claimed an exact event match.

Good. Approximate time can narrow a search, but several similar stops can sit inside it. Don't choose the nearest-looking entry merely to complete the report.

Who tells the relief shift what remains unknown, Owen, so they don't inherit a note saying spacer fault when all you have established is a spacer held during the wait?

The shift lead has corrected that wording in the handover. A later occurrence has a readable message and preceding sequence captured, but its video clock differs from the history export.

Record that difference, don't quietly edit one timestamp. Can a distinct visible event link the two records, or is the relationship still uncertain?

Yasmin's question is worth answering before forwarding it as one matched occurrence. The operator account still has value independently, even if the exact log correspondence remains open.

I cannot establish a unique link yet. Thank you Yasmin; the report now preserves both clocks and marks the possible history entries as candidates. We still need the technical recipient to narrow that down.

Then the better capture is progress, not a diagnosis. Keep the original limited clip separate so nobody combines its held spacer with a later message and calls that one event.