Why does a kit count suddenly mean loose pieces?

I did that. They replied with a photograph of the packed hardware bags and said the quantity is correct. The missing item is visible in my table.

Ask them to answer the block line specifically. The photo of bags isn't helping either of you count blocks.

Their packing person says one block for every two bags. Our accepted contents list says one block per kit with one bag. At least I now know what they packed to.

I'd ask for a quote for the missing blocks as well, not to accept the shortage, just so purchasing knows the cost of ending this argument if it drags on.

I'd be wary of that becoming a new order while the first one is disputed. Make the purpose painfully clear.

Stores has done that. Complete kits are counted separately and the loose bags are marked incomplete. Callum Ali, I see the costing point, but I will let purchasing ask so it is not mistaken for my approval.

Yes, that's worth checking; I have had an internal list forwarded around until everyone thought the supplier had agreed to it.

They replied 'confirmed' directly beneath the per-kit list. Purchasing attached that exchange. The seller is now checking with sales rather than sending another packing photo.

Any answer from sales yet, Robin?

Sales accepts the contents list. They offered missing blocks at no charge but want us to pay the shipping. Purchasing is querying that. No replacement order accepted by us.

Finally talking about the actual shortage. I'd want the block description in that offer too, so a rushed make-good doesn't bring a different size.

And tell stores what is coming before it lands. They have already built a sensible separation between complete kits and loose bits.

Seller agreed to cover shipping and named the same block item. No dispatch confirmation yet. Thanks for the one-page suggestion, Callum Adams; it made the purchasing handover much easier.

Worth the argument then, assuming they follow through. Let us know when the blocks actually turn up.