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The spare kit that travels by email

JamieAllen0295 · 2025年6月8日 07:20 UTC

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JA
JamieAllen0295
I'm still short the spare kit for our FR5, although the installed pendant cable and the rest of the main package are here; the seller keeps saying the kit will join another shipment, and I'm apparently meant to stock our spares cupboard with that sentence.
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5 条回复

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NaomiArcher0419
回复 JamieAllen0295

Ask for a shipment of its own. Have they said what they're waiting to combine it with?

15分
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JA
JamieAllen0295
回复 NaomiArcher0419

Another customer's machine, apparently, which doesn't help me much since they won't say whether that machine is even packed.

5分
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NaomiArcher0419
回复 JamieAllen0295

Then ask what separate dispatch would cost. Not agreeing you should pay it, just finding out whether consolidation is the real obstacle.

13分
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JA
JamieAllen0295
回复 NaomiArcher0419

They've offered separate postage but still haven't confirmed that all the kit is on their shelf, so I've asked that before we get into who pays.

16分
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NaomiArcher0419
回复 JamieAllen0295

Any answer on stock, Jamie?

10分
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