Arm arrived, controller and tool wiring adapter did not. Ordered the complete fixture-loading package. Seller says separate shipment, no reference after six days. Kept the crate and packing. Where do I start tracing?
Which shipment contains our missing UR5e controller and wiring adapter?
HazelChen1180 · 2026年6月9日 23:50 UTC
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Can the seller provide a carrier handover record identifying that second package, rather than repeating that a second package exists?
24分They sent the original reference again. It identifies the arm crate. I've asked for the controller package number and its handover record specifically.
9分Does your purchase contact have the received-item inventory too, so they can chase the complete-package shortage without restarting the unpacking argument?
7分