Only the arm arrived from our complete FR10 package. Controller and tool wiring adapter missing. Seller says separate shipment but gives no second reference after 51 days. I kept the crate and packing. How do I get this traced instead of receiving another assurance?
Ask the seller to identify each missing item's package, its markings and the carrier handover evidence, while you send the receiving inventory against the complete order; the arm's delivery reference cannot establish a second shipment.
They have our inventory and photos showing the one received crate. I asked for the controller package marking and whether the adapter is inside it. Their reply still says shipped separately, with neither answer.
Has a named shipping contact taken responsibility for those unanswered details, Maya? I would route the item-specific trace to that person and keep installation unscheduled rather than turn an unsupported shipment claim into an arrival estimate.