our fr10 connector clip starts after the useful transition

The original is still on the phone. There were two similar stops that shift, so I cannot choose the log event just from the message.

Show both candidate intervals to the technician rather than choosing the cleaner one. Does the operator remember a tray change or another visible action that could distinguish them?

The operator remembers it was after the tray change. The changeover note identifies the insert, but I need the clock comparison before calling the later event the match.

That is useful supporting context. Keep the insert identity separate from the event-time question, so a confident hardware match doesn't quietly settle which stop the video shows.

And ask support how much preceding history they need. A longer export is only useful if it contains the transition they are trying to interpret, not merely more minutes of waiting.

The technician matched the original file to the later stop after comparing the clocks. Support wants the receiving confirmation before the wait, which is included in that saved interval.

Send the matched interval with the confirmation's definition and source if available. The same short name can mean a different condition to the PLC author and to the person writing the support reply.

The PLC author has supplied that description. I'm sending it with the matched event and insert reference. No diagnosis from it yet.

Has support explained the wait from that interval, Caleb? It would be useful to hear whether the extra history answered its question or exposed a missing signal.