FR5 panel guide with a connection we do not have

Sent those with the guide revision, and our installer has the same files; seller says they are checking with a technician.

Ask for the technician's name or a technical case contact. Otherwise checking with someone can become a very comfortable waiting room. Has your installer described the connection they cannot identify in plain terms?

Installer has marked the unmatched labelled port and the cable end the guide assigns to it, without guessing how to connect the delivered parts.

Keep the cable's own markings in that request too. The ends alone may not identify it.

Kai's right. Also distinguish the controller panel from any added interface box in the overview. A guide for the arm may not describe everything the package supplier fitted around it.

Once they answer, give the installer and the person maintaining the handover the same applicable files. We have had purchasing receive a revision while the practical instructions continued to point at an older attachment.

There is an added interface box, Elena, and the guide doesn't identify it; its label and cable markings are now included in the technical case.

That gives them a concrete configuration to answer for. I would still wait for the installer to review the applicable instructions, not treat finding the extra box as an explanation of how everything connects.

Did the technician acknowledge that added box, Harish?

Yes, the technician says our attachment omitted its supplement and is checking the correct issue; no supplement received yet, and the installer still has the setup on hold.