I received our Fairino FR5 from an unnamed seller in China and checked that the main hardware matches the order.
We've the installed gripper mounting adapter, but not the additional one in the promised spare kit.
For 25 days the seller has said 'next shipment' without a tracking reference.
Our plans include placing parts in assembly nests, and the spare-kit issue remains open.
How do I get past 'next shipment' replies? (Fairino FR5)
ChenArcher0355 · 2026年9月1日 09:59 UTC
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6 条回复
Is the extra gripper mounting adapter named in the final confirmation? Put that beside your inventory so the installed item can't be mistaken for the spare.
14分回复 EmmaChan1072
The seller's final message explicitly includes the spare gripper mounting adapter. After checking our retained packaging and accessory list, I can account for the normal setup components but not the spare kit.
10分@ChenArcher0355 Send that message with your inventory. Ask for the spare's part code and whether it's dispatched; if so, request the parcel reference.
9分回复 EmmaChan1072
@EmmaChan1072 Am I giving this too much attention when the main package is here? The seller's wording makes the spare feel like an optional favour rather than part of our agreement.
17分On a different accessory purchase of mine, I described the spare as an outstanding order item. That kept the request proportionate to what had actually been omitted.
12分That's fair wording. Since the main package is complete, the spare shortage won't affect your placing parts in assembly nests plans.
12分