Can the dispatch contact provide collector acceptance tied to this package, including the gripper? If it has not been collected, ask them to say so and identify the outstanding preparation.
Have they named a warehouse person, Thomas, or is warehouse another word for the place your question disappears? I'd ask sales to put that person on the same reply.
Keep the package status at awaiting that check. Once they identify the complete contents, the next evidence is actual collector acceptance, not another label generated in anticipation.