I ordered Universal Robots UR5e from an unnamed seller in China with tooling confirmed in a sample trial for loading lightweight inspection pieces. The arm arrived, but the tool connection adapter differs from that setup.
The seller calls the replacement kit equivalent without showing it handling our samples. I've waited 55 days for clarification and paused our tooling review before installation.
Different the tool connection adapter, no application evidence (loading lightweight inspection pieces)
ClaraBennett0698 · 2026年7月23日 13:25 UTC
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Do the sample-trial images identify the selected tooling clearly enough to compare it with your delivery photographs? That would give your substitution query a specific basis.
14分I can compare the identifiable arrangement in the trial with the different the tool connection adapter in our unpacking images. Our order correspondence also ties the selected tooling to loading lightweight inspection pieces.
16分@ClaraBennett0698 Send the comparison and ask what changed, plus application evidence for the supplied kit. Leave it uninstalled while its suitability is assessed.
5分Do I need to prove the replacement won't work? That's what their replies seem to be pushing me toward.
-1分