Our Universal Robots UR5e arrived from an unnamed seller in China with external labels matching the order.
The guide shows different connections around the controller connection panel.
I asked for the applicable manual 48 days ago without a useful reply.
We bought it for placing lightweight housings in fixtures, and I've kept the setup unpowered.
@CalebBaker0493 Does your message include both equipment identifiers, a connection photo, and the guide page? Those give support a specific mismatch to find.
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