What did refurbished actually include on this FR10?

The listing photos show an arm and cabinet but no pendant; I've asked whether that is just the photography or the actual package.

Get the answer in the package list. Also confirm the matching cables and accessories, since a complete-looking photograph can still omit something needed for assessment and commissioning.

That is a reasonable request. Ask what documented checks can be witnessed and under whose procedure, rather than treating any movement demonstration as a complete condition assessment.

Ask for the report now, before spending on the visit; even an incomplete report shows you which questions the inspection must answer.

They sent a one-page checklist with clean exterior and powers up ticked. No serial number on it. Pendant is extra, which wasn't obvious from the headline price.

Reprice the complete package before judging the discount; an omitted pendant can change the comparison, whatever the condition turns out to be.

And ask for a report that identifies this equipment. A generic checklist cannot establish which unit was checked or what refurbished meant for this one.

What repair work do they claim was performed? The checklist describes observations, not refurbishment, unless there is a separate work record.

Ask for that distinction explicitly: repairs performed, checks completed and limitations remaining. It helps an assessor plan the visit and helps you understand what the seller is actually offering.

They now say it was cleaned and checked, no repair record available. I've asked them to correct the package quote and allow our chosen inspector to review the equipment before any collection booking.

Have they agreed to that inspection?

Also establish who supports the package afterwards and which written terms apply. An inexpensive purchase can still be workable, but unknown support should appear in your decision rather than being assumed away.

How does the revised complete price compare with the alternatives you were considering? No need to post the figure, just whether the attraction survived the missing items.

The gap is much smaller once the pendant and assessment visit are included. Seller permits a viewing but hasn't agreed to the inspector's proposed checks. I'm waiting on that before going further.

Have the inspector explain the requested scope directly. A viewing and a condition assessment are different activities, and the seller needs to understand what is being requested.

Are any checks refused, or is the request simply unanswered? I would keep that distinction clear when explaining your decision internally.

Unanswered, rather than refused. I've stopped this purchase review because we cannot establish the condition or agree the assessment scope. No van booked. They can come back with records, but I'm no longer holding our bench plan for it.

That records the decision fairly. You have not established that the equipment is faulty; you have established that the available evidence and assessment arrangements are insufficient for your purchase.