Can't hand this intermittent stop over yet

Waiting for part. Thought it was a gripper fault because the fingers were empty.

Empty before the pick or after it? That changes where I'd start looking

Before. It hasn't gone to the connector yet.

Then find what makes part available true. Could be the feeder, a sensor, or something in the app. Do you have a signal list?

Is 'waiting for part' the exact screen text? Also, can the saved program tell you which condition that step is waiting for?

Exact text, yes. Electrician found the condition: feeder-present input. We have the signal name now.

Was a connector actually sitting at that feeder position when it happened? The phone video might still answer that even if it missed the screen

Ours did. Feeder took longer to settle after refilling, and we blamed the camera for a week. Different setup, but Rick's question rings a bell

Have you got refill times in the shift notes? You could compare those with the stops before collecting another pile of video. I mean look for a link, not assume every stop after a refill has the same cause.

And keep the stops that don't match. They're usually the annoying ones that stop a neat theory being true

Two recorded stops followed refills. One didn't. Video shows a connector at the pickup position.

Can your electrician compare the physical sensor light with the input the app saw? We need to find where the part disappears from the story

Does the feeder-present input pass through a PLC before reaching the app? That would give your electrician another place to compare the state.

Yes, through the PLC. Electrician has captured one stop where its input stayed false with a connector present.

What did the sensor itself show?

That capture should help the seller's technician. Did you send it with the same incident's video and program step? Otherwise they may be comparing the new trace with the first stop you reported.

The sensor question is still open, Caleb. Don't lose it in the email trail

Sent as one incident. Sensor light wasn't captured. Maintenance will check it; still no confirmed repair.