The seller supplied a collection booking, while the agent's warehouse reference shows no arrival. Although our packing list includes Fairino FR5 and the gripper mounting kit, neither message identifies a received crate against that order.

Send both references and your crate identifier to each party privately. Ask them to link the numbers and say who last physically received that crate.

@RobinBrown0947 Would it help to put both parties on a single message? Passing their unclear answers between separate conversations is getting frustrating.

On my own freight order, a shared message helped. Each contact could see which reference the other was using, so I stopped being the translation department.

Yes, use your established contacts. Once they map the references, the location should be clear.