Our UR5e has its working tool cable, but the extra one ordered for cover is still in a shipment nobody can identify after 28 days; I mean the spare, not a missing cable needed to assemble the main package.
Which shipment is supposed to contain our spare UR5e tool cable?
WendyBriggs · 2026年4月5日 04:47 UTC
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回复 WendyBriggs
Ask whether the spare is actually in stock and allocated to you. Next shipment can hide that fairly basic question.
11分They now say it isn't in stock, so I've asked for the cable reference and a separate supply proposal instead of another imaginary parcel.
6分回复 WendyBriggs
Worth asking about a credit as an alternative, with a properly matched replacement price in hand. No point accepting money that leaves you unable to buy the cable.
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