Our unnamed seller in China confirmed a Fairino FR10 configuration using our fixture drawing before purchase. I received an arm with a different label suffix and a visibly different interface around the tool flange adapter. The seller's equivalence assurance comes without a comparison.
Our tooling remains unfitted after 3 days awaiting clarification
@RobinBaker0512 Do you've the seller's confirmation, delivered identification label, and fixture drawing available together? Comparing those would identify the discrepancy without assuming what the suffix means.
@RobinBrown0947 Yes. Their prepayment reply references our drawing, and the delivered identifier differs. My unpacking photos show the interface difference before we've fitted anything
Send that comparison and ask for the applicable interface drawing for the delivered configuration. Leave the tooling unfitted while compatibility is checked.
@OmarBrown0926 I've got the agreed and delivered configuration details together for a specific comparison request. Compatibility is still open, and our tooling remains unfitted