Arm crate received, separately marked tooling crate missing from our consolidated UR5e shipment. The carrier page says delivered and our receipt has package counts nobody explains consistently. Seventeen days querying the unnamed Chinese seller and carrier so far. I need the tooling crate traced by its mark, not another confirmation that something arrived.
Our UR5e tooling crate is missing behind a delivered consignment
RaviChen1172 · 2026年7月1日 20:32 UTC
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17 条回复
回复 RaviChen1172
Can receiving preserve the original receipt and explain which physical packages they counted, without changing it to match the carrier page?
5分回复 RaviChen1172
And which handover last names the tooling crate itself? Consignment-level tracking may stop being useful before the final delivery leg, particularly if packages were split in consolidation.
7分回复 RaviChen1172
Naomi, originals retained; the receiver remembers one pallet with the arm crate but can't explain the printed two packages. Jack, I only have the seller's packing list naming the tooling crate, no handover receipt naming it.
15分回复 RaviChen1172
Our missing pendant crate was located at a depot by its identifier. Have they searched the tooling mark?
10分Sarah, useful example, but Ravi shouldn't assume his is also at a depot. I'd ask the forwarder to trace the named crate through their own handovers, and keep installation planning aware the tooling isn't here.
18分回复 RaviChen1172
Could two packages describe the original booking rather than what the driver unloaded?
16分Ben's question could explain the printed count, although only the carrier can establish what that field meant on Ravi's receipt.
19分回复 RaviChen1172
The carrier says the printed two came from the booking, not a delivery count. Our forwarder has found an origin collection receipt naming both crate marks, and is asking the destination warehouse for its unloading record. Installation planner knows the tooling is missing.
5分回复 RaviChen1172
Does the destination warehouse search use the same crate mark or a new internal number?
16分Good question, Beatrice. If the warehouse relabelled the freight, Ravi needs the cross-reference attached to the search. Another internal number without its link just gives everyone a second way to miss the crate.
19分回复 RaviChen1172
Beatrice and Jack, they used an internal number linked to the arm mark for both entries. Warehouse has now photographed the separate tooling crate with its original mark visible. It's physically there, not merely an expected incoming line.
11分回复 RaviChen1172
Who arranges its onward delivery now that they've identified it?
11分回复 RaviChen1172
And tell receiving to expect that specific crate separately. Otherwise the second delivery can get parked as an unidentified extra while the main order already says received.
19分回复 RaviChen1172
Sarah, the forwarder owns the delivery booking and has confirmed carriage without another charge to us. Will, receiving has the mark and contents list. We have a booked collection, not delivery yet.
12分回复 RaviChen1172
Retain the warehouse identification and the corrected explanation of the original count; finding the crate should not erase why the receipt failed to describe your delivery.
14分回复 RaviChen1172
Tooling crate arrived and receiving matched the mark and checked the kit contents against the agreed list. Nothing missing inside. Thanks Beatrice for the internal-number question; that was where the forwarder's search had stopped distinguishing our two crates.
10分回复 RaviChen1172
Useful to hear the contents were checked as well as the crate received; that gives the installation team a much firmer update than the original delivered status.
17分