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Cannot plan FR5 adapter replacement around 'another shipment'

HazelBennett0745 · 2025年12月24日 00:35 UTC

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HA
HazelBennett0745
Our installed FR5 housing-tool adapter is present and identified. Its promised spare is not. The seller sent a photo of a bag of fasteners as an answer to the missing-kit request. I cannot tell maintenance that we have replacement cover from that photo. Or even that an adapter is packed. What would make the next request harder to dodge?
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6 条回复

NI
NinaChen1197
回复 HazelBennett0745

Name the missing adapter separately and ask whether it is physically ready to dispatch. The fastener photo answers a different part of the kit.

3分
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HA
HazelBennett0745
回复 NinaChen1197

I've done that. Their answer says the adapter is being prepared, while the fasteners can go now. No parcel details for either.

9分
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DA
DanLoop
回复 HazelBennett0745

Keep the two supply states separate in the maintenance handover, and ask whether splitting the shipment leaves you paying additional carriage before agreeing to it.

8分
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NI
NinaChen1197
回复 HazelBennett0745

I'd also ask what 'prepared' means here. Made, sourced, packed? They've given you a verb where you need a status.

3分
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HA
HazelBennett0745
回复 NinaChen1197

Not yet sourced, apparently. They have confirmed that now. I have asked for an exact replacement reference so our installer can price an alternative.

21分
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DA
DanLoop
回复 HazelBennett0745

Have the installer check that reference against the identified fitted assembly before an alternative is ordered; the original missing-item obligation should remain open during that comparison.

17分
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