Our planned FR10 purchase includes a molded-housing transfer demonstration with the tool mounting adapter. After 26 days asking the unnamed Chinese seller, I still have only general movement, no identifiable package or clear tooling and sample handling. How should I request the missing order-specific evidence?
Send back the agreed demonstration scope with the missing views marked. Package identity, fitted adapter and the actual housing transfer need a credible link. A separate label photograph does not establish what moved in the clip.
Is the problem that the adapter is off camera, or that its identity cannot be read? Those call for different filming changes. I'd describe the exact gap rather than ask for a better video and give them another opportunity to choose what better means.
Then request a recording sequence that establishes the package and fitted assembly before showing the agreed transfer clearly. Close details can be additional views, but the seller needs to explain how those views belong to that package rather than supply unrelated illustrations.
Keep this tied to what was agreed. Are you asking for a new application acceptance trial, or evidence of the existing demonstration requirement? The seller should not be able to blur that distinction either.
Keep the intended supplied configuration in that request. If they demonstrate an adapter they plan to replace before dispatch, an identifiable package still leaves you assessing a different assembly from the one proposed for your tray station.