FR10 arrived for inspection-tray transfer with a crushed crate corner, shifted supports and pendant-area damage. Photos and packaging kept. Seller in China says power up; what written assessment should precede that?
Ask for a qualified assessor and a scope covering the affected assembly and possible hidden damage. Keep the package unpowered meanwhile. Your photos and crate condition belong with the request, along with who will coordinate inspection and the next support decision.
Has the seller answered those specific points now? A replacement cover proposal or another request to switch on would still leave the extent of damage and appropriate inspection unresolved.