Our photos show the crushed corner and displaced restraint before unpacking, with separate wider views locating the damage around the tool interface cover. The delivery documents are also retained.

@SaraChen1157 Provide the photographs and delivery details, asking for qualified assessment and suitable handling instructions. Keep the equipment off while the seller's power-on suggestion lacks an inspection procedure.

Is transport damage too specific a description? I can document the arrival condition but can't identify where the impact occurred.

Describe the arrival condition first. You don't need to solve who caused it to report the crushed corner and visible marks.

The restraint displacement suggests that an impact reached the equipment itself. Include that image in the assessment request alongside the external crate photographs.

A displaced restraint doesn't establish how forces travelled through the package or when displacement occurred. The photo supports an observation, not that diagnosis.

@JackBrown0950 You're right; my interpretation went beyond the photograph. The restraint displacement should be reported as an observation for the assessor to evaluate.

@NoraAli0235 Could a power-on test establish whether the visible damage affects the equipment?

Even successful startup would leave possible hidden damage unanswered. The visible condition warrants an agreed assessment method before the equipment is energized.

@NoraAli0235 I'm concerned that a successful power-on would be treated as a complete condition assessment. I'll keep our equipment unpowered until there's a suitable process.

@SaraChen1157 On a separate machine delivery of mine, the wide shots were more useful than my dramatic close-up. The reviewer needed to know where the mark sat.

Would labelling the images help, or should I leave the originals alone?

Preserve the original photographs and use separate labelled copies for explanation. Any labels or arrows should leave the relevant damage visible.

Your report can include both receipt and unpacking observations, but it should identify when each was made rather than implying every detail was visible on delivery.

Our arrival observations are ready for a focused assessment request. The equipment is still off, with its condition awaiting qualified assessment.

Your observations should help define the assessment, while leaving the equipment off reflects the work still needed.