Our UR5e order includes the tray gripper, but the seller's repeated shipped screenshot only shows label created, so I need a collection record tied to our crate before moving the manual sorting bench
Ask for the crate mark, collection reference and the party that physically took it, then have that agent match the record to your order. A booking can exist without your crate having left.
Agent matched the crate mark and confirmed it is still at the seller's collection store, with the gripper listed inside; no collection has happened, so the manual bench stays where it is while purchasing asks for an actual plan