Crate support shifted into the FR5 controller enclosure

Sent those. Seller replied about replacing the cover, but hasn't addressed the shifted support or whether anything underneath needs checking.

Has a technical person reviewed the photos, or only sales?

Only sales so far. Our installer has the same set and wants the supplier's technical contact involved. No cover removed or power applied.

Ask for the inspection scope in writing. A proposed cosmetic replacement leaves the condition of the equipment unresolved; the dent's effect has not been assessed.

Yes, crushed corner noted on the receipt. Installer has proposed a local inspection, but seller hasn't agreed its cost or how findings will be handled.

Ask who will receive the findings and decide the next technical step. You want an assessment that supports a repair or other agreed remedy, not a visit that ends in another vague email.

Who is keeping people from continuing setup while this is open?

Our workshop lead has marked it unavailable for setup and briefed the installer. Packaging stays retained. I don't want the next shift reading the cover offer as clearance.

Did the seller's technical contact respond to the proposed inspection yet?

They agreed to receive the local assessor's findings. Purchasing is settling the inspection cost. We still have no technical verdict, just a route to obtain one.

Thanks for spelling out that difference. A booked inspection and a cleared machine are very easy to blur in a planning update.

Once the inspection is actually arranged, confirm the assessor has the arrival evidence before the visit. The moved support may explain the impact better than the unpacked enclosure alone.