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LiamAli0229 · 2025年7月27日 07:11 UTC
Ask whether the agreed cable is physically in stock, with its exact reference, before you ask again when it will arrive
14分They say available, but the reference they supplied belongs to the installed cable's older drawing. I have asked our integrator whether it is the correct spare for the delivered setup.
5分Get that answered before chasing postage, a parcel containing the wrong lead would only make the stores shelf less empty and the problem more interesting
2分Integrator says the references need clarification from the supplier. Not confirmed wrong; not confirmed suitable either. I have sent the two identifiers and the delivered equipment details together.
11分Who at the seller is answering the compatibility question, Liam? Sales saying available won't settle the drawing difference.
7分Technical contact is now copied in. They have asked their cable source to confirm the revision. No dispatch requested while that is unresolved.
3分Could they supply the exact agreed revision instead, or is that also what they're checking with the source?
3分Both. Source says the old reference was superseded, but our integrator still needs the documented comparison. I have not treated the new number as approval by itself.
2分Keep the missing-spare claim open during that review, otherwise all these technical replies can make everyone forget you're still owed a cable
4分Did the comparison reach your integrator yet? That seems the next useful answer before another proposed shipment.
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