The FR10 main hardware matches the order. The promised spare kit does not exist in our stores, including the extra pendant cable; fitted cable present. After 33 days of next shipment from our seller in China, I need availability and dispatch facts for the inspection-sorting plan, not another unnamed parcel promise.
Ask them to say whether each missing item is available and allocated to your order. Then request a dated dispatch proposal. Tracking is the next question only if they say something has actually shipped.
They say the whole kit is allocated and have proposed separate dispatch at their cost. I accepted the dispatch arrangement, not receipt. No carrier collection yet.
Keep that cost agreement and the item list together. If the parcel arrives incomplete, the receiving check should still refer to the original missing balance, not just whatever the new packing slip happens to contain.
That is a concrete change. When collection is confirmed, make sure the reference is linked to this kit and not to the main package you already received.
Carrier collected the identified kit parcel, and it arrived today. Receiving has counted the contents; maintenance is checking the cable identity before putting it into spare stock.
Maintenance completed it. All kit items match the agreed list, including the extra cable. Stores attached the check and closed the missing balance; the dispatch-cost agreement was honoured.
Glad it finally reached the shelf. Thanks for coming back with the receiving result; I was wondering whether that separate parcel would contain the whole kit.