Opened the tooling box and the fingers aren't the set from our plastic sample trial. Different profile, visibly. Arm's here, tooling review is parked.
45 days of asking and I still have 'equivalent' as the entire explanation. Equivalent at holding what, exactly? Has anyone got a sensible way of getting past that answer without ordering another lot of kit?
FR5 arrived with different fingers. Seller reckons they're equivalent
FelixBell0632 · 2026年7月8日 18:19 UTC
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Was the trial finger set identified in your order confirmation, or only visible in the video?
4分Photos attached to the confirmation. No finger part number, which is now looking like an expensive omission. Our little plastic samples are in the trial photos too.
1分Then refer them to those attachments. Ask whether they will supply the photographed set or propose a documented substitution for review. A missing part number does not make their alternative proven suitable.
13分Thanks Mina. I'd been trying to make them admit it was different. They already have, really. It's getting the agreed set or an actual proposal that's missing.
15分Yes. I would also ask who will handle the technical comparison. You need someone who can discuss your samples, not another sales reply repeating the same adjective.
8分