Our connector fixture-loading job stops intermittently. The seller asked for more information after my phone video, and the ticket has been waiting 26 days. I can see why the clip is insufficient; it starts after the stop. What would make one occurrence useful to their technician?
What is missing from my FR5 fixture-stop support video?
OwenBrown0921 · 2026年6月10日 08:04 UTC
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17 条回复
What exact station message is visible during the stop?
16分My video shows waiting for fixture, but the ticket subject says robot fault. I used fault as a general word, without knowing whether the controller had raised one.
9分Correct the subject. Keep the displayed wording. Which program step is active?
10分I did not capture the active step. The video only shows the main station display. I have asked maintenance how to collect the step alongside it.
7分Does the video show the fixture itself, Owen, or just the screen? I cannot picture whether the connector has been placed or is still held.
9分回复 EmmaChen1159
Connector is held above the fixture. You can see that, but the fixture latch is outside the frame. I will describe that limit rather than claim the latch was closed.
11分Include the fixture identifier and the installed program revision with that occurrence, so support can read the active step against the same setup you filmed
21分Who can collect those details on the other shift?
12分回复 LuisChan1130
Our shift lead has access. I have written a short capture note with maintenance so it does not depend on me being there with my phone.
-6分Ask support which input their technician expects at that step. Don't guess the mapping.
14分And give them a time for the occurrence, because a folder of messages from the same machine is not much help if nobody knows which pause belongs to which entry.
21分A new occurrence has the step, station message, fixture identity and time captured together. Sent to the technician. No cause claimed in the update.
7分Did the technician confirm receiving that newer evidence?
23分回复 LuisChan1130
Yes. They have named the fixture-ready input they want compared with the installed mapping. Our integrator is checking that request before collecting a trace.
13分Thanks for posting the response; put the technician's requested trace window in the shift note as well, so the next capture includes the part of the sequence they need
7分I have added it. This is still unresolved, but we have a specific check and a named technical contact now instead of another unexplained clip.
11分Keep the older video too. It may show a different case once the new one is understood.
12分