We bought an imported handling package from an unnamed seller through the Alibaba marketplace. It uses Fairino FR5 for tray loading with a rigid plastic housing in a supervised tray handling cell and stops intermittently. My support report has been open for 31 days.
The seller requested more information after receiving my phone video, and I need to understand what would narrow the fault down.
The alarm text and sequence position would help focus your report. Do you've the alarm as displayed before restart, and can you place the stop relative to release?
22分