Cannot tell support which UR5e stop my screenshot belongs to

Understood. Clip has the block waiting; screenshot has the message. Neither proves they happened together.

Is there a saved event history covering the filmed stop, with enough information to identify it? That is the first place I would look for the missing connection, before asking you for more footage.

There is an export, but its clock is offset from the phone. I haven't matched them.

Any distinctive event visible in both? Not just roughly the same time. If somebody corrects the clock by guessing until the desired message lines up, you're back where you started.

Who can recover the application history without disturbing the stopped job?

Our controls contact has the saved export. Clip shows a tray-change acknowledgement also present there.

Have that contact verify the match and retain the original times with the explanation. The offset may be explainable, but I would not rewrite the raw history to make it prettier.

Callum, yes. We kept the originals after our filming muddle; someone else needed to see what was actually absent, rather than trust our improved version of events.

Controls matched the tray acknowledgement and following events. Filmed stop says destination unavailable in the application history.

That's useful. Does your separate screenshot say something different, or is it the same wording from another occurrence? Keep its identity separate either way.

Different wording: tray exhausted. That screenshot is staying separate. I'm asking what destination unavailable means here.

Good question for the application owner, not a guess from the stationary block.

Has the seller actually received the matched version now, Gabriel? I'd put the difference in the first line, because they may still be answering the old combined report.

Sent it with separate occurrence IDs. Asked them to retire the combined attachment from the ticket.

Seller acknowledged the split and forwarded the filmed occurrence to their application contact. No diagnosis back yet.

Leave the other occurrence open in your list too. You might eventually find one cause behind both, but at least nobody now has to explain a fictional sequence made from your two recordings.