I counted 142 tool cables in the sealed accessory shipment for 158 UR5e handling kits. Everything else matches. Seller now says 158 means pieces, but invoice says kits and their final contents message includes a cable per kit.
our 158 handling kits contain 142 tool cables
HenryBarnes0525 · 2025年10月6日 00:16 UTC
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Send one item-by-item reconciliation against that final contents message, with the receiving count and photos. Ask them to address the sixteen missing cables directly. Arguing about the word kit alone lets them avoid the actual shortage.
18分Were all the inner compartments checked? Our cables once hid beneath the divider.
15分Nadia, good question. We found accessories under a false bottom after stores had already drafted a shortage note. A second count saved an embarrassing email.
12分Nadia and Aaron, two of us emptied every compartment and counted again. Still 142. Photos show the emptied packaging too. Hana, reconciliation sent with the final agreed contents.
11分Fair enough. Sixteen short, then.
20分Can the complete kits be identified and kept separate from the incomplete ones? A supplier dispute should not make stores guess what is ready to issue.
17分Henry, does the whole preparation job need all 158 together, or can planning use the complete subset? I would want that decided explicitly.
4分Aaron, yes, though issuing the complete subset shouldn't close the outstanding order. We've had 'most received' quietly become 'received' when the first job could start.
18分Hana, agreed. Separate stock status from the outstanding purchase quantity. They answer different questions for different people.
10分Planning can use the complete subset, Aaron. Theo, those kits are identified separately. The purchase stays open for sixteen cables. Seller offered a credit; I'm checking the exact replacement cost.
18分Include delivery and confirmed availability in that comparison. A credit that buys sixteen hypothetical cables doesn't do much for the remaining kits.
12分Is the alternative source offering the same complete cable?
20分Yes, Nadia, our support contact confirmed the quoted reference. Local stock is confirmed, but the credit doesn't cover the delivered price. I've sent that difference back; nothing ordered yet.
9分Would separate dispatch from the seller be slower than buying locally? Worth comparing if planning has a real need date for the incomplete kits.
2分Henry, when the shortage is settled, update the incomplete-kit labels as well as the purchase line. Somebody will otherwise keep avoiding a box that is finally complete.
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