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How is this FR10 video linked to our order?

OwenAllen0312 · 2025年6月7日 06:27 UTC

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OW
OwenAllen0312
Our purchase includes a sample-handling demonstration with the agreed adapter. The seller sent general FR10 motion, no readable identifiers and no clear view of the sample being released. I cannot tell whether it is our package. What should the replacement recording show so we can actually review the agreed test?

6 条回复

OM
OmarChen1187

Ask them to show the equipment identifiers, adapter and samples before following the same setup through the test. I would list the missing views beside the original agreement.

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OwenAllen0312

I've done that. They sent separate label photos, but the movement clip is unchanged. The release remains hidden behind the fixture and I still cannot link the setup to those photos.

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OM
OmarChen1187

Request one connected record with those details visible. And ask for the release view specifically, since that is still missing from the sample test.

23
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OwenAllen0312

Replacement clip now links the identifiers to the tooling and shows release. The samples appear different from ours, so I have asked what was used before accepting the demonstration.

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CH
ChenBarnes0529

Did they run out of the supplied samples, or decide theirs were close enough? I'd want that answered. We've had a very watchable demo quietly become a different test halfway through.

5
OM
OmarChen1187

Owen, keep the sample question open until they answer. Better camera work helps you see the test; you still need the agreed parts or an accepted substitute.

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