简体中文界面。帖子、指南及政策正文保留原文；未对原文作自动翻译。
JaneBaker0510 · 2026年8月8日 17:31 UTC
@JaneBaker0510 Have you captured the exact alarm before restarting? Also, does the stop happen before release, during it, or after it?
13分Captured it: missing process confirmation. The unedited video shows a wait before release. I'd described it as a dropped part, which didn't help.
8分Send a corrected description supported by the exact alarm, full recording and installed version details. Ask support to identify the expected confirmation and assign responsibility for the next diagnostic action.
16分Worth leaving my original description visible? It's wrong, but deleting it might make the replies look odd.
0分Keep it with a clear correction. Explain that the full clip shows a pre-release wait; that tells support why the investigation needs to change direction.
14分@TheoChen1193 My own support case stalled because the robot and gripper contacts each expected the other to arrange the test. A named coordinator clarified who would organise the next action.
4分I've got a usable next request now: the corrected alarm and clip, version details, and a named diagnostic owner. That settles how I'll approach support; the actual fault is still to be diagnosed.
4分That answers the reporting problem without claiming a repair. The corrected symptom gives the next request a useful focus.
13分