Our UR5e pendant return shows delivered to the agreed service address. Seller hasn't confirmed intake. The handling station is still down. How do I get beyond another copy of the parcel tracking?
How do I find out whether service opened our pendant parcel?
AnnaBarnes0590 · 2025年7月16日 11:43 UTC
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Ask service to match the returned pendant identifier to an intake record and tell you the next assessment step. Include the agreed return reference. Parcel delivery may only mean their receiving desk has the box
18分They found it under our purchasing company's name, not the workshop name. Intake confirmed now. No assessment date. Thanks, Julia, asking for the intake record got a different answer at last.
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