Our UR5e puck transfer has two new pickup versions and a visibly crooked grip; tray looks unchanged, but I want the mounting, contacts and seating inspected before a third version is taught.
Have maintenance compare the fitted tool and locating surfaces with the intended assembly under isolation, preserving what they find before cleaning or refitting; did the trouble follow any physical replacement?
Then inspect that insert's identity, mounting and contact geometry without treating the timing as a confirmed cause; the tray seat still belongs in the check.
Please report the full transfer result once the replacement and program review are complete; that will show whether the handling issue improves alongside the visible contact problem.