We bought an imported handling package from an unnamed seller through the Alibaba marketplace. It uses Fairino FR10 for tray unloading with a molded connector body in a supervised tray handling cell and stops intermittently. My support report has been open for 18 days.
The seller requested more information after receiving my phone video, and I need to understand what would narrow the fault down
@ChloeAllen0309 Send a corrected description supported by the exact alarm, full recording and installed version details. Ask support to identify the expected confirmation and assign responsibility for the next diagnostic action.
Leave the original account readable and add the correction prominently. Explaining that the unedited recording shows a wait before release gives support a reason to revise its diagnostic focus.
@HarishAllen0315 On my setup, the arm and gripper contacts both thought the other owned the test. Naming one coordinator helped us get an actual next step.
@HarishAllen0315 You're jumping from a missing signal to a failed component. It could be the interface or sequence. The alarm doesn't assign ownership by itself.
@RebeccaAli0256 I was too definite about the source. The package seller should coordinate investigation of the missing confirmation through the interface and bring in the relevant contacts without assuming a component has failed.