I have a sleeve-loader video showing the tool waiting above the fixture, but the only message screenshot was taken after somebody acknowledged the screen. Our imported package's seller wants more detail. I want the next report to show what it was waiting for, not what the screen looked like once everyone had tried to help.
Can maintenance retrieve the event history for the video's occurrence time? Start with the original message and active step. The later screenshot may still be useful, but label it as after acknowledgement.
History has waiting for fixture ready, but the person exporting it omitted the program step. I've asked them to include it. The acknowledgement screenshot is labelled separately now.
Get both in one capture with the fixture identifier. I mean the physical fixture, not just whichever recipe is selected, because a replacement fixture can carry the same job name.
Keep the physical observation too. On one of our videos a clamp looked open and I called it released. We didn't have the confirmation, which was the thing the sequence actually needed.
Inspection found its target loose. Maintenance is correcting the mounting, then checking the confirmation and agreed recovery sequence. No return-to-service result yet.
Leah, does the supplier need the post-repair comparison under the same ticket? Ask before the next shift sends a fresh report with none of this history attached.