Crate brace has shifted against our FR10 connector housing

That is where I have paused. I have arrival photographs, the carrier receipt and images through the opened lid. I have not moved the brace or connected anything.

A wider photo would help me follow this. Can you show the brace and arm together without moving the packing? Hard to picture it from a dent alone.

The wide view is already in the receiving photos. I had sent only the cropped damage picture to the seller. I will send the full sequence with captions.

I'd ask whether they're sending someone out or just looking at the photos. Get them to spell out what they'll check in the email (before you book anything).

Label the photos by location and view, with the original files retained; a decent evidence set costs little and helps whoever eventually gets the inspection job.

I'd caption that one 'brace against housing'. We haven't seen inside, so I'd leave any claim about a broken connector for whoever inspects it.

What did receiving note before the lid came off? The external condition and the internal discovery need a clear sequence, particularly if several people handled the delivery.

Owen, is the crushed corner on the driver's sheet? That and your first photos would help here. Anything you add now, mark as a later note.

Receiving noted the crushed corner on the delivery sheet. The internal brace was found when the lid was opened after delivery. Two staff were present, and the original photos preserve that order.

Have you now been given an assessor's name? Your evidence is taking shape, but somebody still needs responsibility for deciding what inspection and handling are appropriate. The delivery account cannot make that technical decision.

The seller has offered a local service contact. I have asked that contact to review the pictures and propose an inspection scope. No attendance date or handling instructions agreed yet.

Send them the equipment identification as well. They should confirm they can assess this equipment and this kind of damage before you arrange access or move the crate for their visit.

And ask what access they need at the visit, because discovering they expected the arm unpacked after you've been told to preserve the packing would be a pain.

They have confirmed the equipment identification and asked that we leave the packing arrangement intact. Their initial visit will assess visible condition and the next inspection steps, not commission the arm.

That gives planning a defined milestone. I would keep the training date provisional until the assessment establishes what further work is needed.

Get their findings on paper afterwards, including the bits they couldn't check. I'd hate to pay for that visit and come away with another 'probably fine'.

The visit found external housing damage that needs further examination. We are waiting for the proposed repair and inspection plan. The arm remains unpowered; our training session has been rescheduled.

I reckon the next question is what they'll check after the repair. A new housing will look better, but I'd still want to know the arm's been properly checked.