Our FR10 arm crate arrived on the consolidated pallet, but the separately marked pendant-package crate did not. Receiving signed for one pallet and the carrier now sends that receipt whenever we ask about the missing crate. We still have the wrapping and labels. I need the search to follow the crate mark, not the delivered pallet status.
Delivered pallet with an unlocated pendant crate
AishaBell0692 · 2025年6月30日 12:46 UTC
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Ask the consolidation warehouse for its load and split records against the missing mark. One delivered pallet isn't a count of everything that should have been on it.
10分The warehouse has a loading photo showing both crate marks on the original pallet. At our door the pallet had only the arm crate. I've asked where it was rebuilt between those points.
11分That gives them a specific leg to investigate. Have someone own that search, though; two useful photos can still spend a long time visiting inboxes.
10分Their consolidation contact has taken it on. A depot record says the pallet was split, but the pendant crate's onward record has not been found. No location confirmed yet.
8分Has the depot located it physically now, or are they still searching the onward paperwork? I'd keep those as different questions.
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