Our imported package uses Universal Robots UR5e for tray loading with a machined polymer sleeve in a small parts assembly workshop. It stops intermittently.
I've been waiting 37 days since reporting it to the unnamed seller we bought from through Alibaba. I sent a phone video; they asked for more information.
Fair, but what would actually help?
Universal Robots UR5e: Our imported handling package stops intermittently
AnnaAdams0155 · 2026年8月26日 07:17 UTC
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9 条回复
@AnnaAdams0155 Have you captured the exact alarm before restarting? Also, does the stop happen before release, during it, or after it?
21分Captured it: missing process confirmation. The unedited video shows a wait before release. I'd described it as a dropped part, which didn't help
9分@AnnaAdams0155 Correct the ticket with that alarm, the unedited clip and the installed versions. Ask which confirmation is missing and who owns the next diagnostic step.
20分Worth leaving my original description visible? It's wrong, but deleting it might make the replies look odd
13分@AnnaAdams0155 Keep it with a clear correction. Explain that the full clip shows a pre-release wait; that tells support why the investigation needs to change direction.
9分@GabrielBarnes0540 On my setup, the arm and gripper contacts both thought the other owned the test. Naming one coordinator helped us get an actual next step
4分I've checked our messages. Same gap here: each contact asks what the other said, but neither has assigned the test
9分I've got a usable next request now: the corrected alarm and clip, version details, and a named diagnostic owner. That settles how I'll approach support; the actual fault is still to be diagnosed
19分@AnnaAdams0155 Your next request is now tied to the event you captured. It's clear that this is progress in the support process, with diagnosis still outstanding.
12分