Our spacer-unloading package stops intermittently. Thirteen days since I reported it to the Alibaba seller. They want more details after my phone video. Which missing facts would let a technician narrow it down?
Pair an identifiable occurrence with its message, active sequence step and the actions just before the stop. Add installed revisions and distinguish what the video actually shows from missing observations. Ask the technical contact which retained logs can match that occurrence.
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